Any product that may be evaluated in this article, or claim that may be made by its manufacturer, is not guaranteed or endorsed by the publisher. The initial search using this search string generated 110 documents from Scopus and 101 studies from the Web of Science. After applying all inclusion and exclusion criteria and removing duplicates, seven studies were fully analyzed since they covered all inclusion and exclusion criteria.

Existing literature review studies attempted to provide an overview of different aspects of implementing chatbots in education. For example, Kuhail et al. (2022) focused on the application of chatbot-learner interaction design techniques in education. On the other hand, Petrović and Jovanović (2021) or Huang et al. (2022) pointed out some approaches to using chatbots for language learning. Nevertheless, they mainly focused on their use in education in general without any specific recommendations for language practitioners. The same is true for the study by Ebadi and Amini (2022), whose authors concentrated on the role of social presence and human likeness on learner motivation when using a chatbot.

Quality Education in the Future

Through chatbot technology it is easier to collect and store student information to use it as and when required. Institutes no longer have to constantly summon students for their details every single time something needs to be updated. This is because chatbots not only ease the education processes but also ensure qualitative learning. If students do not connect with their learning, it affects their outcomes. If you want to encourage students to sign up for a webinar, an art class, or a class trip, this can all be automated through your chatbot.

• Note here that Bing Chat is now based on GPT4, the same advanced language model used in the recent ChatGPT 4.
• Preparing the diverse content requires a great effort from chatbot developers, added Moussa.
• The chatbots facilitated the Socratic Inquiry method in EFL group discussions, increasing learners’ critical thinking, satisfaction, and number of conversations (Belda-Medina and Calvo-Ferrer, 2022).
• They can be integrated into websites, messaging apps, and other digital platforms, and they can be programmed to use natural language processing (NLP) techniques to understand and respond to user input.
• Personalized and customized learning is probably the primary reason for students to shift to online courses.
• As a result, students engage with the education bots and learn actively instead of having to blindly by heart answers, generating better results in their performance.

Digitally proactive educational institutions are highly regarded and enticing to students who wish to enroll. Chatbots for the education sector can act as their administrative assistants. Rather than going to the office and waiting in long lines for responses, obtaining information via chatbots is a preferable choice. As we all know, the future is all about automation and technological breakthroughs, therefore chatbot is an appropriate addition to help people learn how to get their outcomes faster. These educational applications attract quite a number of users because they are intuitive with a fun user interface that is way better than looking at traditional textbooks. Moreover, the chatbot streamlines job fair registrations by allowing students to conveniently register for upcoming events.

✔ Classroom Assistant

One of them presented in (D’mello & Graesser, 2013) asks the students a question, then waits for the student to write an answer. Then the motivational agent reacts to the answer with varying emotions, including empathy and approval, to motivate students. Similarly, the chatbot in (Schouten et al., 2017) shows various reactionary emotions and motivates students with encouraging phrases such as “you have already achieved a lot today”. Hobert and Meyer von Wolff (2019), Pérez et al. (2020), and Hwang and Chang (2021) examined the evaluation methods used to assess the effectiveness of educational chatbots. The authors identified that several evaluation methods such as surveys, experiments, and evaluation studies measure acceptance, motivation, and usability. Similarly, AI chatbots can help teach students through a series of messages or chats made from a lecture.

In comparison, chatbots used to teach languages received less attention from the community (6 articles; 16.66%;). Interestingly, researchers used a variety of interactive media such as voice (Ayedoun et al., 2017; Ruan et al., 2021), video (Griol et al., 2014), and speech recognition (Ayedoun et al., 2017; Ruan et al., 2019). According to their relevance to our research questions, we evaluated the found articles using the inclusion and exclusion criteria provided in Table 3. The inclusion and exclusion criteria allowed us to reduce the number of articles unrelated to our research questions. Further, we excluded tutorials, technical reports, posters, and Ph.D. thesis since they are not peer-reviewed.

Benefits that Chatbots Are Bringing To The US Healthcare Industry

Concerning the platform, chatbots can be deployed via messaging apps such as Telegram, Facebook Messenger, and Slack (Car et al., 2020), standalone web or phone applications, or integrated into smart devices such as television sets. The institutional staffs have to do a lot of everyday work that can sometimes make them exhausted and overburdened. They’ve to work several hours continuously, which lessens their productivity. Tracking the attendance of students, checking test papers, and assigning academic tasks to students are some common works that teachers and faculty staffs have to do. Nowadays, Students find attending classes and going to college to study a bit boring.

Furthermore, as there is a triangulated relationship between these outcomes, the author speculates that these outcomes were justified, especially with the small sample size used, as Rosenstein (2019) explained. Conversely, Garcia Brustenga et al. (2018) categorized ECs based on eight tasks in the educational context as described in Table 1. Correspondingly, these tasks reflect that ECs may be potentially beneficial in fulfilling the three learning domains by providing a platform for information retrieval, emotional and motivational support, and skills development.

Math Puzzles for Middle School Students

Chatbots can be programmed to understand and respond to specific commands or questions, or they can be more general and able to hold a conversation with users on a wide range of topics. They can be integrated into websites, messaging apps, and other digital platforms, and they can be programmed to use natural language processing (NLP) techniques to understand and respond to user input. Overall, the use of Xiaoice in the classroom has been found to be beneficial for both students and educators.

Students are never in the mood to study during holidays, nor do they have access to teachers. Chatbots help with communicating information on homework details, dates and schedules to the students and answer all related queries for them. The education industry has always been ahead when it came to technology. Education actually came in the top 5 industries profiting from chatbots in 2019. The pandemic really forced the education industry to update its teaching style and the results it generated changed the distance learning game completely.

Promote the Chatbot

Chatbots can be the gateway to these resources, not only finding the relevant resources, but finding the relevant content within the relevant resource. Every student could have a personal bot that monitors their progress and provides support and guidance. If a teacher asks a question, all students could report with the answer to their chatbot instead of the teacher only selecting one student to answer the question. The chatbot could then give a very accurate summary, perhaps to the screen, on the aggregate understanding of the class. For automated assessment, short answers assessment, and language assessment, the application of a chatbot in the framework of the common European framework of reference (CEFR) works effectively (Salamanca, 2019). For automated assessment, this approach defines a set of quantifiable characteristics, such as a word count or essay length, and employs multiple linear regressions to forecast the essay score.

• Such is the progress that this technology is having, that companies like Facebook, have launched APIs that allow brands to adapt and use bots in their messenger to communicate with their customers.
• On the other hand, if the student expresses a desire to explore organic marketing, the chatbot recommends an SEO course.
• The students found the tool helpful and efficient, albeit they wanted more features such as more information about courses and departments.
• I’m not a math or science teacher, and I kind of struggled with those during school.
• Adapting and integrating new technologies into existing educational frameworks will require careful planning and execution.
• For automated assessment, short answers assessment, and language assessment, the application of a chatbot in the framework of the common European framework of reference (CEFR) works effectively (Salamanca, 2019).

Moreover, the heuristics and performance of the program were evaluated by experts and modified and adjusted accordingly. Thereafter, the chatbot was used by nursing college students, whose user experiences were evaluated, and the performance of the chatbot was revalidated. Regarding essential nursing techniques in maternal health nursing, education on installing EFM equipment and interpreting its results is required [10].

Book Creator – A Teacher’s Review

Nevertheless, it provides valuable, up-to-date information for further empirical and theoretical research in this area. Undoubtedly, the findings of this mini-review contribute with their practical implications and methods to the effective use of chatbots in the EFL environment, be it formal or informal. For example, a chatbot designed for college students may use casual language and humor, while a chatbot designed for faculty metadialog.com may be more formal and business-like. Chatbots can assist students with course scheduling and registration, providing information on course availability, prerequisites, and class schedules. They can also help students select courses based on their interests and academic goals. Chatbots can help students navigate the admissions and enrollment process, providing information on application requirements, deadlines, and procedures.

Her aim is to provide knowledge to users by sharing the knowledge about the latest trends about contact centers. Remmel says Rochester professors are likely to react to ChatGPT in different ways depending on the familiarity of the instructor with the AI chatbot as well as the learning objectives for a given course. As technological advancements continue to expand and increase in capabilities, we will witness a new era of education and how pupils are being educated. As we move forward in years, chatbots will become more useful than ever before.

Examples of effective prompts

It was observed that communicating merely was not the main priority anymore as cooperation towards problem-solving is of utmost importance. Example feedback is such as “I learn to push myself more and commit to the project’s success.” Nevertheless, in both groups, all the trends are almost similar. The instruments were rated based on the Likert scale ranging from 1 (strongly disagree) to 5 (strongly agree) and administered using Google Forms for both groups. Where else, learning performance was assessed based on the assessment of the project, which includes report, product, presentation, and peer-to-peer assessment.